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What is the Difference Between Customer Support and Customer Success?

What is the Difference Between Customer Support and Customer Success?

Customer success and customer support are two key services that businesses strive to provide. Although each has similar goals and employees use similar skills when helping customers, each typically requires a different approach. The purpose of a customer support team is to educate customers about how to use a product and troubleshoot any issues they encounter with it. Customer success teams work closely with existing [...]
How to Plan for Future Growth with Limited Capital

How to Plan for Future Growth with Limited Capital

Dealing with limited capital isn't easy, but it's a reality for many new and small businesses. When faced with this problem, you must cut costs, increase revenue, or both. However, it isn't enough just to cut back on expenses in certain categories. You need to take a strategic approach to ensure that your reduced expenditures solve the problem of limited capital in a tangible and [...]
Save Time and Frustration: How to Conduct a More Productive Meeting

Save Time and Frustration: How to Conduct a More Productive Meeting

Business people often have high hopes of a productive meeting before it starts, yet feel frustration and boredom set in within just the first few minutes. With a little planning, it doesn't have to be this way. For starters, keep the meeting attendee list as short as possible. It should contain only those who have a vested interest in anything discussed in the meeting or [...]
What is on Top of the Most-Wanted Skills List for Employees?

What is on Top of the Most-Wanted Skills List for Employees?

A new employee must know how to use a certain operating system, have strong accounting skills, or have other technical skills to get the job done. While employers recognize this, they are also placing a strong emphasis on so-called soft skills when choosing the best person for the job. All other things being equal, it has become increasingly common for employers to select the candidate [...]